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#Jabra direct does not recognize my device how to#
#Jabra direct does not recognize my device install#
#Jabra direct does not recognize my device update#

Once connected, your headset will be displayed along with an option to disconnect. If you've connected previously then click the Reconnect button. Then go back to the Jabra Direct software and click to Start to search for the headset. Flick the switch on your headset up to the Bluetooth symbol and hold it there until the blue light comes on. Once connected click on the Bluetooth menu.įirst make sure that your headset is set to pairing mode. If you've not already done so, plug in the USB dongle to your computer - this should then confirm that the device has been connected as shown below.

#Jabra direct does not recognize my device install#

When you first install the software, you'll be presented with the device screen where you're prompted to connect a new device. Once you've downloaded the software, follow the installation instructions and then open Jabra Direct.

Both Mac and Windows operating systems are supported by Jabra. Downloading and Installing the Jabra Direct Softwareįirst download the latest Jabra direct software from the Jabra website. Jabra have optimised their headsets to work with their dongle and call quality will be severely impacted unless you connect using these recommended settings. When using Jabra Bluetooth headsets with CircleLoop it's vital that you connect to the USB Bluetooth dongle that comes packaged with your headset and that you don't connect directly to Bluetooth on your computer. However if you do want to use Bluetooth, then please make sure that you follow these settings to connect your Jabra headset. We'd always recommend using CircleLoop with a wired USB connection to your computer. The displayed images may differ slightly from your device, however the content is still relevant and accurate.How To Use Jabra Bluetooth Headsets | CircleLoop We've worked directly with Jabra to support a range of hardware for our apps. Find the relevant contact information on the product support page for your product.

#Jabra direct does not recognize my device update#

If the firmware update is not successful, please contact Jabra Support.

When the firmware has been updated successfully, follow any instructions to complete the update.

Important: Do not disconnect your device at any point during the update.

Select the preferred voice prompt language (if applicable) and then click Update from File.

In the dialog that opens, navigate to the relevant file on your computer and click Open.

Click the Update from File button that appears next to your device.

Otherwise, press Ctrl+Shift+U on your keyboard.

If the Recover button is available for your device, click Recover and follow the instructions to complete the recover process.

Note that the firmware is the same for Windows and macOS. Save the file on your computer in a location you will be able to find later.

Click the section Firmware updates, software and apps and download the latest firmware version for your device.

Ensure you select the correct product variant in the drop-down menu.

On the Jabra Support website, navigate to the product support page for your Jabra device.

To manually update your Jabra device from a file, follow these steps.

#Jabra direct does not recognize my device how to#

How to manually recover or firmware update a Jabra device